When did I do that?

IT Infrastructure Manager | Florida State University

April 2011 - Present

The College of Medicine was in a transitional phase on early 2011 and I was brought on board to facilitate moving their IT support structure to a new paradigm.  Within my first 6 months I shifted their IT support from an authoritarian model to a more user-centric model. This change has strengthened the IT department's bond with our 'customers' and has led to markedly higher satisfaction ratings from the faculty, staff and students.  
Among the projects that I have led are new inventory controls, issue management system and various hardware and software implementation projects.  The College is evolving and has started providing patient services as well as multiple research projects involving patient data.  I am leading the effort towards HIPAA/HITECH compliance and expect to play a pivotal role in this process.
  • Actively leading effort to bring College into HIPAA compliance
  • Facilitate FOIA requests
  • Technical liaison with faculty, staff, and student base
  • Coordinate support activities between Faculty/Staff and various IT groups
  • Supervisory and Budgetary responsibility for College IT funds
  • Manage Help Desk, computer labs, classrooms and other common IT assets
  • Create and maintain policy and procedure manuals
  • Manage multiple internal and external IT and infrastructure projects
  • Supervise dedicated IT staff and in academic setting

Senior Computer Support Specialist | Florida State University

March 2007 - April 2011

In this position I started as a Help Desk technician.  Within three months I was promoted to Director of the Help Hesk and proceded to expand the role of the position.  I managed the desktop infrastructure for the College of Communication and Information, one of Florida State University's largest colleges as well as supervising a seven day a week help desk (the only on campus), maintaining the software inventory for all faculty and staff, and popuating and managing multiple labs and other technology related hardware and software.  Specific responsibilities include:
    • Manage Active Directory and LDAP on Windows and Linux systems
    • Manage Help Desk, computer labs, and classrooms
    • Create and maintain knowledge base
    • Supervise team of student employees
    • Led change through merger with resultant of tripling customer base

      Legislative Researcher | Florida Information Associates

      2003 - 2007
      • Research election documents from various FL and OH elections
      • Digitize, organize, and warehouse thousands of election documents.
      • Involved extensive travel to locations across the country.

      Production Coordinator | Fool Moon Treasures

      1996 - 2005
      • Manage employees and production for giftware manufacturer.
      • Implement and maintain integrated PC network for business functions.

      Field Service Engineer | Danka Business Systems

      1995 – 2002
      • Charged with troubleshooting, repair and maintenance of analog and digital imaging equipment within customer’s locales.
      • Responsible for maintaining customer satisfaction.